Shaftesbury Medical Centre
PATIENT PARTICIPATION REPORT March 2012

Practice Profile:

The practice was established in 1995 and is situated in South Harrow where there is a mix of social and private housing.

We currently have a list size of approximately 4,000 patients of which 3,200 are aged 16 or over.  38% are in the 16-34 age group, 51% in the 35-64 age group and 11% are aged 65 or over.

We have a relatively young transient population with a diverse ethnic mix including Sri Lankan, Nepalese, Eastern European, Afro-Caribbean, British/Other White as well as a large Asian population.

We are responsible for a residential home for the elderly with approximately 25 residents and also look after a group of 7 patients with Moderate Severe Learning Disabilities in residential care.  

Opening Hours:

Monday  	08:30 am to 1:00 pm	1:30 pm to 6:30 pm	
Tuesday	08:30 am to 1:00 pm	1:30 pm to 7:30 pm	
Wednesday	08:30 am to 1:00 pm	1:30 pm to 5:00 pm	
Thursday	08:30 am to 1:00 pm	1:30 pm to 6:30 pm	
Friday   	08:30 am to 1:00 pm	1:30 pm to 6:30 pm	

PRG Profile:

The group is steadily growing.  There are currently thirty patients of mixed social backgrounds signed up to the group.  

13% are in the 16-34 age group, 77% are in the 35-64 age group and 10% are aged 65 or over.

Ethnic Mix: 33% Indian, 7% Pakistan, 7% Mixed Race, 20% Afro-Caribbean, 13% Other Asian and 16% White.

The practice is actively recruiting patients in a variety of ways including advertising on our website www.shaftesburymedicalcentre.co.uk, in the practice newsletter, posters, Jayex LED Display as well as word of mouth.    

Sign up forms for a virtual group have been made available in reception and on the practice website.  The majority of interest has come from the virtual group.

Practice Survey – Priority Setting:

The practice held a Patient Participation Group meeting on 31.8.2011 attended by seven patients and four members of the practice team.  The key findings of the GP National Survey were presented as a starting point for discussion.   Patient feed back following on from that discussion formed the basis of the agreed priority areas for the survey.  The agreed areas were the appointment system, reception, extended hours, nurse appointments and access - telephone consultations. 

Formulating the Survey:

The practice looked at several existing surveys to use as a template for our own in house survey.  A draft questionnaire was drawn up using the patient feedback given in the PPG meeting.  

A further PPG meeting was held on 15.2.2012.  This was attended by five patients and five members of the practice team.  The draft survey was discussed and some adjustments were suggested and agreed.  

Conducting the Survey:

Copies of the final survey have been sent to all patients signed up to the patient participation group including the virtual group.  Patients attending the practice are actively encouraged to complete a survey.  Posters and LED display promote the survey.  The survey has been made available on the practice website.

Copies of the survey are being sent to our Elderly Residential Home, Care Home for Learning Disabilities, a random selection of our Housebound Patients and a random selection of the 16-34 year olds in order to reach as wide a cross section of patients as possible.

Survey Progress:

We have received around 100 completed surveys and are aiming for a further 100.  Once sufficient surveys have been received, the results will be analysed and shared with the Patient Participation Group so that an Action Plan for appropriate changes can be made.