Comments and Compliments
We value your feedback on the service we provide. Any informal compliments or suggestions for improvement can be made through the receptionists who will log your comments in the suggestion book or can be left in the suggestions box in the waiting rooms which will be reviewed at our practice meetings.
The practice operates a complaints procedure in line with the NHS regulations called local resolution. A copy of the procedure can be obtained at reception. If you feel a complaint is necessary please contact the Practice Manager either by phone or in writing.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.